QuickBooks Error 15240: FIX The Payroll & Update Issues (A Repairing Handbook)

Are you unable to use the payroll feature manually? Not able to update the software? “Error 15240: The update didn’t complete successfully” Error message coming up. This is a basic case of QuickBooks Error 15240. Today, we will be discussing all the aspects of this update error and how to kick it out of your system. Let us begin with our article.   

QuickBooks Update Error 15240: Brief Description

QuickBooks Error 15240 is an update error that occurs when a user updates QuickBooks. You can also encounter it when you are unable to use the manual payroll feature.

Two error text messages can come up read as: 

Error 15240: The update did not successfully complete or the file you specified can’t be opened.


QuickBooks error 15240- HRESULTXX the Quickbooks Update didn’t complete successfully.

Symptoms of QuickBooks Error 15240 

When a user gets the QuickBooks payroll error 15240, some of the symptoms that can be seen are. 

  • Halting and freezing of the system. 
  • The system responds to the commands slowly.
  • Frequent crashing of the computer system.
  • You cannot download the latest available version of QuickBooks payroll.
  • Wrong sign-in credentials used as an Admin.

QuickBooks Error 15240: Reasons & Causes

The reasons and causes of the QuickBooks error 15240 are:

  • Using a corrupted and outdated version of QuickBooks.
  • Corrupted and damaged Windows registry file.
  • The unclean and damaged QBs updates can be one of the causes for the existence of this error.
  • The download link of the software is incorrect or invalid.

QuickBooks Error 15240: 6 Solutions to FIX

The solutions to rectify this error are given here.

Solution 1: Setting QuickBooks as an Admin

You will have to assign the software as Administrator if you want an instant solution to this error. To do this, follow the steps given here:

  1. Firstly, double tap on the QuickBooks icon.
  2. With a right-click, select Run as Administrator.

You can now modify the settings with these two easy steps above. 

Solution 2: QuickBooks Install Diagnostic Tool Use

In this method, we will repair this problem by using the Install Diagnostic Tool QuickBooks.

  1. First, visit the Intuit website and look for the QBs Install Diagnostic tool download.
  2. After the download, click on the downloaded exe file:  QuickBooksDesktopInstallDiagnosticTool.exe.
  3. An installation wizard setup will come up. Click on Next and then do as per the screen guidelines & instructions coming on the screen.
  4. Accept the License Agreement and lastly, tap on Finish.
  5. After installing the QuickBooks Install Diagnostic tool, restart your system.
  6. Open the tool and start repairing the issue with this Diagnostic Tool. This tool will scan the system for errors.
  7. After detection, it will auto-repair them in a few moments.
  8. Lastly, restart the PC and verify for the existence of the error.

Solution 3: Verify the Date and Time

If your PC has an incorrect date and time, then the error 15240 QuickBooks can prevail. To set the date and time, do as below:

  1. From the Start button, tap on the search field. 
  2. Under the search field, write up Control and hit Enter.
  3. Within the Control Panel Dashboard, go to the Change Date and Time settings.
  4. Change the settings to the correct date and time.
  5. Use the option Apply and then OK.

Solution 4: Verify the MS Internet Explorer

  1. Firstly, Open the browser Internet Explorer.
  2. From the Tool Menu, select the Internet Options.
  3. Now, click on the Advanced Tab.
  4. Scroll the list and you will get the SSL2.0 and SSL3.0 options.
  5. Tick mark the box to choose them.
  6. Use the option Apply and then OK.

Solution 5: QuickBooks Reinstallation Via the Clean Install QuickBooks Tool

  1. From the Start button, tap on the search field. 
  2. Under the search field, write up Control and hit Enter.
  3. Within the Control Panel Dashboard, go to the option Uninstall/Change.
  4. Moving on, use the option Uninstall and eliminate it from your system.
  5. After the above steps, download the QuickBooks clean install tool from the Intuit website.
  6. Open the exe file and do as per the installation wizard setup.
  7. Accept the Terms and conditions.
  8. Choose the QuickBooks version and then click on continue.
  9. Tap on OK and reinstall QuickBooks. 
  10. At last, open the software QuickBooks and verify for the existence of the error 15240. 

Ending Words!

This post is an informative handbook for all the users who are looking to work out with QuickBooks Error 15240. With our detailed solutions, you will easily be able to counter all such QuickBooks updates and payroll errors from your system. 


IITSWEB is the Chief Business Development Officer at IITSWEB, a Magento design and development company headquartered in Redwood City, California. He is a Member of the Magento Association and an Adobe Sales Accredited Magento Commerce professional. Jan is responsible for developing and leading the sales and digital marketing strategies of the company. He is passionate about ecommerce and Magento in particular — throughout the years his articles have been featured on Retail Dive, Hacker Noon, Chief Marketer, Mobile Marketer, TMCnet, and many others.

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