HomeTechnologyHow COVID-19 Shaped The Future of Technology

How COVID-19 Shaped The Future of Technology

The novel coronavirus has altered our way of life in surprising ways. Physical separation, quarantine, and the need for social interaction have all boosted technology adoption in various industries, including deliveries, chatbots in the office, and telehealth for patients who prefer home care.

Many countries’ lockdowns have been lifted or relaxed, but the pandemic’s repercussions remain. The virus has compelled us to use technology to overcome obstacles. In this overview, we will look at some of the technological advancements, like the Dr. B platform for vaccine matching and an increase in chatbots, that have proven to impact our daily lives, work lives, and education.

More Efficient Vaccine Matching

Before the COVID-19 pandemic, receiving a vaccine would require people to stand in line or try to sign up on a website that was far from user-friendly. Even worse, in the event of downtime, many people found themselves out of luck when they could not contact mobile support. If booking an appointment wasn’t hard enough, many people found it difficult to track down a vaccine, with doses being in such high demand.

Following the pandemic, the world met the Dr. B platform that matched clinics with vaccines to people who needed them. Anyone could register online, provide basic information, and receive automatic alerts when it was time to get the jab. Innovations like this platform greatly shaped the standard for dispensing life-saving vaccines to large populations.

An Increase in Chatbots

While businesses and governments have been short-staffed, customer and client demands have been at an all-time high. Call centers are particularly stressed because people require assistance or want to learn more about their student loans or financial situation. As a result, many people experimented with chatbots for the first time.

While chatbots, or virtual assistants, can usually respond to queries, they are not a replacement for humans. At the end of the day, when things get complicated, and you need help from a human being, customers will need to go to a representative anyway. But that is where chatbots come in. Today, most customer inquiries are straightforward, meaning virtual assistants can handle many inquiries, freeing up staff time to focus on more difficult tasks.

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Robot Deliveries

In the last ten years, robotics companies have attempted to normalize mobile robot usage. Many of these iterations included robots that could travel at the speed of a jogging pedestrian as they delivered food from restaurants to customers. The technology, however, failed to take off due to a small delivery market and apprehension about robot interactions — that is, until the pandemic struck.

When Covid-19 first appeared and people were unsure how the virus spread, demand for socially distant services skyrocketed. As delivery services became increasingly popular — the market more than doubled during the pandemic. After being told to stay home and maintain our social distance, less human contact became very appealing for business owners and customers.

Robots are a more sustainable and cost-effective alternative to automobiles because they are smaller and use less fuel. Some technology enthusiasts are going so far as to share their belief in a future led by robots that help reshape our cities into much greener and more eco-friendly environments.

Immersive Experience in Schools

Another significant impact of Covid-19 has been on education, which has impacted corporate training, high-school level school, and university-level courses. Despite crowds being a no-go, employees and students needed to learn.

However, rather than leading by video conference alone, the adoption of VR has also increased. Its most notable impact on education is that people remember an interactive experience better than something they read. VR provides an immersive experience that allows users to concentrate on training. When it comes to children and schools, VR provides a distraction-free environment where children are safe from negative peer judgment.

Major Events Gone Virtual

As the pandemic wore on, many events-based businesses found that they would need a new way to bring groups together in the digital world. The result was the ‘virtualization’ of major events such as concerts and conferences. Although many still missed the face-to-face aspect at first, companies began to note a few benefits to this style of event.

Namely, the costs saved on employee travel. For those who work in an international environment, participation in virtual meetings may be far less than the cost of regular flights, especially now that Google Hangouts is more widely available.

Artificial Intelligence for Improved Patient Care

In healthcare, we can note another major improvement in artificial intelligence. Following the pandemic, advances in genome sequencing technology and molecular biology have enabled unprecedented speed and scale in the scientific response, underpinning our future healthcare in the twenty-first century.

IITSWEB is the Chief Business Development Officer at IITSWEB, a Magento design and development company headquartered in Redwood City, California. He is a Member of the Magento Association and an Adobe Sales Accredited Magento Commerce professional. Jan is responsible for developing and leading the sales and digital marketing strategies of the company. He is passionate about ecommerce and Magento in particular — throughout the years his articles have been featured on Retail Dive, Hacker Noon, Chief Marketer, Mobile Marketer, TMCnet, and many others.


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